Sans la plateforme
Information about Quality & Compliance lives in separate spreadsheets, and nobody knows which version is current.
Avec Partiu Formatura
14 modules share the same class, graduate and event records.
Platform and intelligence · Quality & Compliance
The defect that returned last semester does not return this year.
Inspection plan, conference with sampling, non-compliance with cause and action, cost of poor quality, audit, graduate complaint and indicators. The entire chain: criteria, inspection, RNC, cause, action, verification and number, applied to the graduation, the studio and the product that arrives in the hands of the graduate.
Le problème et la solution
What changes when Quality & Compliance works inside the platform
This is connected information about classes, graduates and events across 14 modules, replacing scattered spreadsheets and messages.
Sans la plateforme
Demander un chiffre prend du temps, parce qu’il faut croiser des données venues de plusieurs endroits.
Avec Partiu Formatura
Inspection Plans and Control Points and Inspection with Audible Sampling update together, with figures ready for the next meeting.
Sans la plateforme
Le processus dépend de qui est là ce jour-là, et son historique disparaît.
Avec Partiu Formatura
Tout le monde suit le même circuit, avec des actions consignées et des droits par rôle.
Sans la plateforme
Communiquer avec les autres services suppose d’exporter des tableurs et de resaisir les données.
Avec Partiu Formatura
Quality & Compliance shares information directly with other areas of the platform.
Comment ça marche
How information moves through Quality & Compliance
Chaque étape correspond à un module réel de ce domaine. Ce qu’elle produit passe à l’étape suivante sans que personne resaisisse la même information.
What is available in Quality & Compliance
- Inspection Plans and Control PointsWhat you look at, at what point in the process, and what happens when you fail.9
- Inspection with Audible SamplingBatch conference with sampling plan, photo evidence and result calculated by the rule.8
- Quality Gate in ProcessesThe advancement of the card, order or delivery goes through the conference, whenever the company wants.6
- Nonconformity and the Cost of Poor QualityThe RNC with owner, deadline, provision and cost, not an email that no one can find later.9
- Root Cause and Corrective Action (CAPA)Five whys, Ishikawa and Pareto, with action in 5W2H and verification of effectiveness.8
- Rework and ReplacementThe hidden cost of the studio, with hours spent, cost and the reinspection that attested.5
- Graduate Complaints with SLAThe voice of the customer becoming cause and action, with a response and solution deadline.8
- Internal and Supplier AuditAnnual program, checklist generated from the standard and finding that becomes non-conformity.7
- Supplier Quality and IQFMeasured index of accepted batch, deadline and non-conformity, alongside the subjective grade that already existed.8
- Controlled Documents and CompetenciesPOP with version and registered reading, and the matrix of who is entitled to what.8
- Risks, FMEA and CalibrationWhat can go wrong mapped out before it goes wrong, and the equipment that produces the defect.7
- Indicators, Goals and Control ChartFPY, non-compliance rate, PPM, COPQ, SLA and effectiveness, with target and range.8
- Quality in the Field through the ApplicationInspection at the event, with offline queue and quick appointment via cell phone.6
- Metrologia, Calibração e MSAO instrumento com erro máximo admissível, calibração ponto a ponto e bloqueio que vale na hora de medir.19
À la une
The gate gives its opinion, the person in charge of the process is its owner
The control point is initially informative and only stops when the company puts the module in active mode and marks the point as blocking. The person asking if it can move forward is the studio kanban, the dispatch request or the class stage; Quality responds with the reason, and the record keeps both what passed and what was blocked. Registering only the blocking would hide the release rate by exception, which is precisely the number that denounces the process becoming a stamp.
Voir à l’œuvre- Three modes per point: informative, alert and blocking
- Release by exception with own permission and written reason
- Point sampling: one piece every N, or percentage
- Blocking point without published plan never stops
Inspection Plans and Control Points
What you look at, at what point in the process, and what happens when you fail.
- Catalog of criteria by scope: session, selection, product, gallery, shipping, event, receiving, and field team
- Criterion with verification method, numerical tolerance, note, selection or simple compliance
- Catalog of defects with category 6M, severity and typical cost, which is what makes Pareto point out something
- Versioned inspection plan: publishing freezes the version and old inspections remain readable
- Acceptance rule per plan: how many critical, major and minor defects the lot tolerates
- Control point tied to the studio kanban column, shipment order, or class step
- Three modes per point: informational, alert and blocking, and no process is blocked at installation
- Point sampling: one piece every N or percentage, because checking everything is the fastest way for no one to check anything
- Graduation business catalog ready to sow, with 38 criteria and 25 real defects
Inspection with Audible Sampling
Batch conference with sampling plan, photo evidence and result calculated by the rule.
- Sampling range by batch size, with acceptance and rejection number, in the spirit of NBR 5426
- Normal, attenuated and severe regime, and the drawn sample is recorded unit by unit
- Item responded with measurement, note, option or conformity, and the defect chosen from the catalog
- Result calculated according to the plan's rule and recorded with the written reason, so that no one can reconstruct it in their head six months later
- Photo of evidence per item and per inspection, with configurable requirement in the criteria
- Completed inspection is not edited: correction is reinspection, which points to the previous one
- Re-inspection does not count as the first pass, and this is what prevents the indicator from improving on its own with rework
- Queue of the day with what is in progress and what the control point has blocked
Quality Gate in Processes
The advancement of the card, order or delivery goes through the conference, whenever the company wants.
- The module that owns the process asks if it can move forward, and Quality responds with the reason
- Blocking only exists with the module in active mode and the point marked as blocking
- Release by exception has its own permission and requires a written reason
- Each passage is recorded, including the one that passed: only blocking would hide the exception rate
- Gate health panel shows coverage and release rate by exception, which is the number that reports a process becoming a stamp
- Blocking point without published plan never stops, so as not to block the process without giving anything to inspect
Nonconformity and the Cost of Poor Quality
The RNC with owner, deadline, provision and cost, not an email that no one can find later.
- RNC numbered by year, with origin pointing to the inspection, complaint, audit or return that generated it
- Deadline is born from severity and is recorded in the opening: changing the policy later does not rewrite the past
- Declared disposition: rework, scrap, accept with deviation, return, replacement or credit
- Accepting a deviation requires justification, because it is the defect going to the customer
- Cost of poor quality online by nature, predicted versus realized and what the supplier will reimburse
- Replacement cost can become an account payable, with its own financial category
- Recurrence detected alone: same defect in the same scope within the configured window
- 8D for critical non-compliance, with the eight disciplines dated
- Automatic opening upon failed inspection, an RNC by default and not a general one that brings everything together
Root Cause and Corrective Action (CAPA)
Five whys, Ishikawa and Pareto, with action in 5W2H and verification of effectiveness.
- Five chained whys, Ishikawa with the six spines already created and Pareto of the period
- Root cause is stated, not inferred: someone checks which item is the cause
- Analysis only concludes with a written root cause, because analysis without a cause does not become action
- Action in 5W2H with fields of truth: what, why, where, when, who, how and how much it costs
- Completing does not end the cycle: effectiveness still needs to be verified by someone else
- Completed action for which verification has expired becomes "no verification", never silent
- Ineffective action generates new action pointing to the previous one, instead of reopening it and erasing the evidence that the first one failed
- Table by status with deadline, owner and priority, and progress check-in with date and author
Rework and Replacement
The hidden cost of the studio, with hours spent, cost and the reinspection that attested.
- Reworked as its own record, and not as a card that returned from the kanban column
- Executor, hours spent, material and labor costs per remade part
- Cost enters the COPQ of the RNC of origin alone, without anyone retyping it
- Linked post-rework reinspection, proving that it was good
- Panel with remade units, hours and cost of the period
Graduate Complaints with SLA
The voice of the customer becoming cause and action, with a response and solution deadline.
- Formal complaint from the graduate, the committee, the institution or the external client
- Registered channel: app, WhatsApp, email, telephone, in-person, survey, social network, Reclame Aqui and Procon
- First response and solution SLA recorded upon opening, per current policy
- Critical complaints run in half the deadline, because 24 hours for a criticism is not a deadline
- Interaction history separate from the service conversation, which remains where it always was
- Turns RNC with one click, maintaining the link on both sides
- Post-resolution satisfaction from 0 to 10, which is what closes the cycle
- SLA panel by channel and category, with average time to first response and solution
Internal and Supplier Audit
Annual program, checklist generated from the standard and finding that becomes non-conformity.
- Registered standards and requirements: ISO, internal policy, contractual clause or legal requirement
- Internal, supplier, external, certification and customer audit
- Generated checklist of standard requirements, so the audit can start with what you need to ask
- Item answered with compliant, non-compliant, observation or not applicable, with objective evidence
- Finding classified as major, minor nonconformity, observation, opportunity for improvement or strong point
- Finding becomes RNC with one click and continues to exist in the report: one is the evidence, the other is the treatment
- Calculated compliance index of evaluated items, and annual month-by-month program
Supplier Quality and IQF
Measured index of accepted batch, deadline and non-conformity, alongside the subjective grade that already existed.
- Inspection of input receipt: paper, frame, box, gift and event material
- IQF for competence with quality, deadlines, service and documentation, each with its own weight
- The weights used are recorded in the calculation: changing the weight tomorrow does not rewrite the January IQF
- Component without source becomes null and leaves the average, instead of becoming zero and bringing down the supplier due to lack of data
- Critical non-conformity weighs as a penalty on the index
- Classification from A to D and ranking of the month, which is what opens the renewal conversation
- Total, partial blocking by category or warning, with reason and deadline
- Status consultation for Purchasing to check before issuing the order
Controlled Documents and Competencies
POP with version and registered reading, and the matrix of who is entitled to what.
- Document with stable identity and valid version: SOP, work instructions, manual, policy and form
- Publishing the new version archives the previous one and reopens reading, because those who read version 1 did not read version 2
- Reading recorded with acceptance, date and IP, indicating the version read
- Revision periodicity with notice before expiry
- Skills matrix: who can take photos of collages, process album photos or operate the printer
- Qualification with validity, level, evidence and evaluator, and automatic expiration
- Suspension of license with registered reason
- Fitness consultation for cast and studio to check before casting
Risks, FMEA and Calibration
What can go wrong mapped out before it goes wrong, and the equipment that produces the defect.
- Process FMEA with severity, occurrence and detection, and calculated and orderable NPR
- Reevaluation after the actions, with the comparison of the two NPR proving that the action was worth
- Heat matrix by severity and occurrence, with the greatest open risks
- Registered equipment: camera, lens, treatment monitor, printer, finishing and measurement
- Calibration with validity, laboratory, certificate and cost, and alert before expiration
- Failed calibration does not push the validity forward and opens a non-conformity on its own
- Monitor out of profile is the root cause of an entire batch with the wrong color, and it is this type of thing that only appears following the expiration date
Indicators, Goals and Control Chart
FPY, non-compliance rate, PPM, COPQ, SLA and effectiveness, with target and range.
- Twelve indicators materialized per day, with numerator and denominator stored together
- Adding two periods adds the numerator and denominator: the average is wrong whenever the days have different volumes
- First Pass Yield counting only the first pass, non-compliance rate, PPM and rework rate
- Cost of poor quality in reais and revenue, average resolution time and effectiveness of actions
- Target by indicator and competence, with green, yellow and red band
- Control chart for repetitive process, with calculated limits and rules that catch almost everything in printing and finishing
- Idempotent alert: the job runs every four hours and does not notify the same late action six times a day
- Pareto of defects with accumulated, pointing out the vital few of the period
Quality in the Field through the Application
Inspection at the event, with offline queue and quick appointment via cell phone.
- Published plans and defect catalog downloaded at once, to classify even without a network
- Entire form sent in one call, not twelve, because in the middle of a call this doesn't happen
- Offline queue idempotence key: resending the same packet does not create duplicate inspection
- Failure on an item does not discard the entire form, and failures are returned named
- Quick note with photo of what the photographer saw at the event, sorted later by those who classify
- Optional location of where the inspection was performed
Metrologia, Calibração e MSA
O instrumento com erro máximo admissível, calibração ponto a ponto e bloqueio que vale na hora de medir.
- Instrumento com unidade, faixa de medição, resolução, erro máximo admissível e criticidade A, B ou C
- Calibração registrada ponto a ponto, com valor nominal, leitura, incerteza expandida e fator k
- Resultado calculado pela regra de decisão do instrumento: erro simples ou erro somado à incerteza
- Ponto fora do limite reprova a calibração mesmo com o laboratório informando aprovado
- Resultado informado e resultado calculado gravados lado a lado, e vale o calculado
- Reprovação não empurra a validade, tira o instrumento de uso e abre não conformidade
- Certificado em PDF ou imagem anexado ao registro, com número, laboratório e data
- Laboratório vindo do cadastro de fornecedores, com acreditação RBC e validade exigidas
- Acreditação vencida na data da calibração recusa o registro
- Padrão de referência com certificado próprio, validade e vínculo com as calibrações internas
- Padrão vencido na data recusa a calibração que tentou usar ele, com rastreabilidade reversa por instrumento
- Empréstimo com responsável, local e previsão: instrumento com outra pessoa sai da lista, e devolução atrasada tira de todos
- Devolução com avaria bloqueia o instrumento na hora
- Bloqueio manual com motivo, autor e data, além do bloqueio por calibração vencida
- Instrumento bloqueado é recusado na resposta da inspeção e no apontamento da produção, com o motivo na tela
- Critério de inspeção pode exigir o instrumento usado na medida
- Estudo de MSA com repetitividade e reprodutibilidade por média e amplitude e por análise de variância
- Percentual sobre variação total e sobre tolerância, número de categorias distintas e decisão em 10 e 30 por cento
- Calendário mensal de calibrações e alerta diário de vencimento de instrumento, padrão e acreditação
Liste de contrôle
Everything included in Quality & Compliance
All 116 features in this area, grouped by module so you can compare systems item by item.
- Catalog of criteria by scope: session, selection, product, gallery, shipping, event, receiving, and field team
- Criterion with verification method, numerical tolerance, note, selection or simple compliance
- Catalog of defects with category 6M, severity and typical cost, which is what makes Pareto point out something
- Versioned inspection plan: publishing freezes the version and old inspections remain readable
- Acceptance rule per plan: how many critical, major and minor defects the lot tolerates
- Control point tied to the studio kanban column, shipment order, or class step
- Three modes per point: informational, alert and blocking, and no process is blocked at installation
- Point sampling: one piece every N or percentage, because checking everything is the fastest way for no one to check anything
- Graduation business catalog ready to sow, with 38 criteria and 25 real defects
- Sampling range by batch size, with acceptance and rejection number, in the spirit of NBR 5426
- Normal, attenuated and severe regime, and the drawn sample is recorded unit by unit
- Item responded with measurement, note, option or conformity, and the defect chosen from the catalog
- Result calculated according to the plan's rule and recorded with the written reason, so that no one can reconstruct it in their head six months later
- Photo of evidence per item and per inspection, with configurable requirement in the criteria
- Completed inspection is not edited: correction is reinspection, which points to the previous one
- Re-inspection does not count as the first pass, and this is what prevents the indicator from improving on its own with rework
- Queue of the day with what is in progress and what the control point has blocked
- The module that owns the process asks if it can move forward, and Quality responds with the reason
- Blocking only exists with the module in active mode and the point marked as blocking
- Release by exception has its own permission and requires a written reason
- Each passage is recorded, including the one that passed: only blocking would hide the exception rate
- Gate health panel shows coverage and release rate by exception, which is the number that reports a process becoming a stamp
- Blocking point without published plan never stops, so as not to block the process without giving anything to inspect
- RNC numbered by year, with origin pointing to the inspection, complaint, audit or return that generated it
- Deadline is born from severity and is recorded in the opening: changing the policy later does not rewrite the past
- Declared disposition: rework, scrap, accept with deviation, return, replacement or credit
- Accepting a deviation requires justification, because it is the defect going to the customer
- Cost of poor quality online by nature, predicted versus realized and what the supplier will reimburse
- Replacement cost can become an account payable, with its own financial category
- Recurrence detected alone: same defect in the same scope within the configured window
- 8D for critical non-compliance, with the eight disciplines dated
- Automatic opening upon failed inspection, an RNC by default and not a general one that brings everything together
- Five chained whys, Ishikawa with the six spines already created and Pareto of the period
- Root cause is stated, not inferred: someone checks which item is the cause
- Analysis only concludes with a written root cause, because analysis without a cause does not become action
- Action in 5W2H with fields of truth: what, why, where, when, who, how and how much it costs
- Completing does not end the cycle: effectiveness still needs to be verified by someone else
- Completed action for which verification has expired becomes "no verification", never silent
- Ineffective action generates new action pointing to the previous one, instead of reopening it and erasing the evidence that the first one failed
- Table by status with deadline, owner and priority, and progress check-in with date and author
- Reworked as its own record, and not as a card that returned from the kanban column
- Executor, hours spent, material and labor costs per remade part
- Cost enters the COPQ of the RNC of origin alone, without anyone retyping it
- Linked post-rework reinspection, proving that it was good
- Panel with remade units, hours and cost of the period
- Formal complaint from the graduate, the committee, the institution or the external client
- Registered channel: app, WhatsApp, email, telephone, in-person, survey, social network, Reclame Aqui and Procon
- First response and solution SLA recorded upon opening, per current policy
- Critical complaints run in half the deadline, because 24 hours for a criticism is not a deadline
- Interaction history separate from the service conversation, which remains where it always was
- Turns RNC with one click, maintaining the link on both sides
- Post-resolution satisfaction from 0 to 10, which is what closes the cycle
- SLA panel by channel and category, with average time to first response and solution
- Registered standards and requirements: ISO, internal policy, contractual clause or legal requirement
- Internal, supplier, external, certification and customer audit
- Generated checklist of standard requirements, so the audit can start with what you need to ask
- Item answered with compliant, non-compliant, observation or not applicable, with objective evidence
- Finding classified as major, minor nonconformity, observation, opportunity for improvement or strong point
- Finding becomes RNC with one click and continues to exist in the report: one is the evidence, the other is the treatment
- Calculated compliance index of evaluated items, and annual month-by-month program
- Inspection of input receipt: paper, frame, box, gift and event material
- IQF for competence with quality, deadlines, service and documentation, each with its own weight
- The weights used are recorded in the calculation: changing the weight tomorrow does not rewrite the January IQF
- Component without source becomes null and leaves the average, instead of becoming zero and bringing down the supplier due to lack of data
- Critical non-conformity weighs as a penalty on the index
- Classification from A to D and ranking of the month, which is what opens the renewal conversation
- Total, partial blocking by category or warning, with reason and deadline
- Status consultation for Purchasing to check before issuing the order
- Document with stable identity and valid version: SOP, work instructions, manual, policy and form
- Publishing the new version archives the previous one and reopens reading, because those who read version 1 did not read version 2
- Reading recorded with acceptance, date and IP, indicating the version read
- Revision periodicity with notice before expiry
- Skills matrix: who can take photos of collages, process album photos or operate the printer
- Qualification with validity, level, evidence and evaluator, and automatic expiration
- Suspension of license with registered reason
- Fitness consultation for cast and studio to check before casting
- Process FMEA with severity, occurrence and detection, and calculated and orderable NPR
- Reevaluation after the actions, with the comparison of the two NPR proving that the action was worth
- Heat matrix by severity and occurrence, with the greatest open risks
- Registered equipment: camera, lens, treatment monitor, printer, finishing and measurement
- Calibration with validity, laboratory, certificate and cost, and alert before expiration
- Failed calibration does not push the validity forward and opens a non-conformity on its own
- Monitor out of profile is the root cause of an entire batch with the wrong color, and it is this type of thing that only appears following the expiration date
- Twelve indicators materialized per day, with numerator and denominator stored together
- Adding two periods adds the numerator and denominator: the average is wrong whenever the days have different volumes
- First Pass Yield counting only the first pass, non-compliance rate, PPM and rework rate
- Cost of poor quality in reais and revenue, average resolution time and effectiveness of actions
- Target by indicator and competence, with green, yellow and red band
- Control chart for repetitive process, with calculated limits and rules that catch almost everything in printing and finishing
- Idempotent alert: the job runs every four hours and does not notify the same late action six times a day
- Pareto of defects with accumulated, pointing out the vital few of the period
- Published plans and defect catalog downloaded at once, to classify even without a network
- Entire form sent in one call, not twelve, because in the middle of a call this doesn't happen
- Offline queue idempotence key: resending the same packet does not create duplicate inspection
- Failure on an item does not discard the entire form, and failures are returned named
- Quick note with photo of what the photographer saw at the event, sorted later by those who classify
- Optional location of where the inspection was performed
- Instrumento com unidade, faixa de medição, resolução, erro máximo admissível e criticidade A, B ou C
- Calibração registrada ponto a ponto, com valor nominal, leitura, incerteza expandida e fator k
- Resultado calculado pela regra de decisão do instrumento: erro simples ou erro somado à incerteza
- Ponto fora do limite reprova a calibração mesmo com o laboratório informando aprovado
- Resultado informado e resultado calculado gravados lado a lado, e vale o calculado
- Reprovação não empurra a validade, tira o instrumento de uso e abre não conformidade
- Certificado em PDF ou imagem anexado ao registro, com número, laboratório e data
- Laboratório vindo do cadastro de fornecedores, com acreditação RBC e validade exigidas
- Acreditação vencida na data da calibração recusa o registro
- Padrão de referência com certificado próprio, validade e vínculo com as calibrações internas
- Padrão vencido na data recusa a calibração que tentou usar ele, com rastreabilidade reversa por instrumento
- Empréstimo com responsável, local e previsão: instrumento com outra pessoa sai da lista, e devolução atrasada tira de todos
- Devolução com avaria bloqueia o instrumento na hora
- Bloqueio manual com motivo, autor e data, além do bloqueio por calibração vencida
- Instrumento bloqueado é recusado na resposta da inspeção e no apontamento da produção, com o motivo na tela
- Critério de inspeção pode exigir o instrumento usado na medida
- Estudo de MSA com repetitividade e reprodutibilidade por média e amplitude e por análise de variância
- Percentual sobre variação total e sobre tolerância, número de categorias distintas e decisão em 10 e 30 por cento
- Calendário mensal de calibrações e alerta diário de vencimento de instrumento, padrão e acreditação
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